1. Information We Collect About You
We only collect information which is necessary to provide our service to you. We will not keep your personal data for longer than necessary to provide the Service or as required by law.
Personally identifiable information.
We only collect personally identifiable information provided by you when you sign up to our email newsletter, request a comparison or a quotation service or request a call back from a professional advisor, for example, an FCA approved mortgage adviser. The information collected may include your name, email address and telephone number. In addition, you may also be asked to provide further details relating to the specific product you wish to be contacted about. This will only be used for the purpose specified and to fulfil your request. We will collect personally identifiable information from you only if you voluntarily submit such information to us. You can always refuse to supply personally identifiable information, except that it may prevent you from receiving the service you are interested in. You can unsubscribe from our email service at any time and can request that we change or remove the data we hold about you at any time.
If you click through to one of the many third parties within our comparison tables or advertising, any information you provide to them will be held by them in accordance with their own policies and applicable legislation, and you will need to contact them directly.
Non-personally identifiable information.
We may collect non-personally identifiable information about you when you visit and interact with the Site. Non-personally identifiable information may include browser information, device information (such as hardware model and operating system), log information (such as details of how you used the Site and IP address), geographical location, cookies and anonymous identifiers.
2. Disclosure To Third Parties
When making an enquiry about a particular product or service on the Site, you will be asked to agree to have your information onto a specialist third party adviser we have partnered with and who will contact you via phone and/or email to help you with your enquiry. All of our partners are authorised and regulated by the Financial Conduct Authority where required.
We will not pass or sell your details on to third party companies purely for marketing purposes. Where we pass on your details to a third party company we will only do this if it makes explicit sense pertaining to your enquiry and those companies will only use your details to help you in the manner requested by you. Some examples of partner companies we work with are below:
Which? Mortgage Advisers – Independent and impartial mortgage advisers who will help you find the right mortgage deal from the entire market. If you send us a mortgage enquiry via one of our mortgage comparison tables your enquiry will be passed on to Which? Mortgage Advisers.
We will never share your personal details with anyone it is unnecessary to do so with, whether inside or outside the company unless we have your explicit consent to do so or are obliged to by law.
3. Web Browser Cookies and Web Beacons
Cookies are small files that are transferred to your computer through your web browser when you visit a site that enables the site to recognise your browser and capture and remember certain information. Cookies may store user preferences and other information. You can choose to set your browser to refuse all cookies or to alert you when a cookie is being sent. However, some features of the Site may not function properly without cookies.
The Site may also use web beacons, provided by some of our third-party advertising companies, to help manage our online advertising. Web beacons allow us to recognise a cookie when a browser visits the Sites and Services, and to learn which banner ads bring users to our Sites and Services.
For more detailed information please visit our Cookie Declaration page.
4. How We Use Collected Information
We may use information collected for the following purposes:
- To personalise your experience. We may use information collected to understand how you individually or collectively with other users make use of the Site so that we may improve your experience on the Site.
- To provide you with any quote or comparison services you have requested.
- To develop and measure advertising programs. We may use information collected to develop targeted marketing or advertising programs and to measure the effectiveness of such programs.
- To improve our Site. We continually strive to improve the Sites offerings based on the information and feedback we receive from you both individually and collectively with other users.
- To provide customer service and technical support.
- To send periodic emails. The email address you provided when contacting us through the Site will be used to respond to your inquiries. If you decide to opt-in to our mailing list, you may receive emails that include company news, content updates and related product or service information.
5. Opt-out and Unsubscribe Policy
You have the option not to register any personally identifiable information with us and to opt out of subscribing to newsletters. You can also opt not to participate in certain interactive areas of the Site, which eliminates the need to gather any personally identifiable information from you.
If at any time you would like to discontinue receiving email communications from us, you can follow the unsubscribe instructions included at the bottom of each email or you may contact us through the Site.
If you would like to access the information we hold on you, remove it or make alterations to it you may do so by contacting us at [email protected]
6. How We Protect Your Information
We use up to date, commercially reasonable data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information. While we make efforts to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-parties from illegally obtaining this information.
7. Third-Party Websites
If you use a link to leave the Site to purchase products or services, you are completing a purchase transaction according to the rules and regulations of the vendor company, not the Site.
9. Transfer, Sale or Assignment
At our sole discretion, we may transfer, sell, or assign information collected on and through the Site, including but not limited to, personally identifiable information, to one or more third parties, as a result of the sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation of us or affiliated companies.
10. Contacting Us